Takashi Hiraoka
Principal Consultant | Hashimoto-Shi, Japan
Takashi Hiraoka is a highly motivated and end result oriented consultant with over 25 years experience in customer/technical support, project management and customer training. Before working as a consultant, Takashi was himself an IT manager for several global corporations in the logistics, finance and IT industries.
Highlights
- Management professional with over 25 years experience in various fields such as IT education, pre-sales, customer support, partner support and consulting.
- Managed the Customer Support function for HCM/FMS/CRM/SCM/Tools at Peoplesoft Japan.
- Reorganized and managed the Customer Service function at Logica Japan.
- In charge of the Education Group for western Japan at Oracle.
- Very strong technical expertise in various applications and various languages.
Accomplishments
- Peoplesoft Japan: Led the customer support group (15members). Improved the support motivation and the customer satisfaction up to 84% from 75%. Escalated problems to the US development and monitored the progress of each escalation while communicating with the development.
- Omron Field Engineering: Led SE group, Installation/Delivery group and Support group. Promoted/managed the Solaris installation/maintenance services project.
- Japan Post: Worked as the project manager of “Stamp inventory system project” from development to testing.
- Logica Japan: Reorganized, improved and managed the Customer Service of the western region of Japan (29 staff). Strengthened the relationship with the customers in west region of Japan. Created the 7x24 support system.
- Betrend: Managed development, customer services and system support, created, evaluated and achieved goals. Improved the system configuration and the contract of the data center and successfully reduced the cost by 25%.
- Oracle: Planned and managed internal technical training courses for all Oracle Japan employees for the new product releases.
- Oracle: Built West SE Group as a leader from scratch. Acted as a pre-sales of Oracle server products for prospects in the heavy industry, distribution and public sectors.
Competencies
StrategicHR Strategic Planning Business Process Optimization Program/Project Management Change Management |
FunctionalOrganization Management Recruiting Management Competency Management Compensation Management Performance Management Customer/Technical Support Project Management Customer Satisfaction Customer Relationship Team Building Leadership Mentoring Budget/Cost Management |
TechnicalWMS Exceed Workforce Management PeopleSoft Oracle SQL Server, Access HTML / PHP / Java / VB / SQL / PL/SQL / Shell / C / COBOL / FORTRAN / LISP / Prolog/ BASIC / Assembly Solaris / AIX / HP-UX / DG/UX / Linux / Windows / LAN / TCP/IP MS Office / Lotus Notes
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Publications
Credentials
- Fluent in Japanese and English
- Bachelor Business Administration and IT, University of Kyoto
