In this first edition of the newsletter, let’s start this column by defining what we mean by change management, since there are lots of definitions out there. When we talk about it, we mean the process by which any significant business change is affirmatively planned, communicated, monitored, implemented and measured. I say affirmatively because, in reality, any change incorporates these steps, but in many cases they are done informally, privately, reactively and even accidentally. The problem with that, except in the case of the most trivial changes, is that the chances of a quick and effective implementation are minimized. If all affected parties are not involved and kept informed, their acceptance will be slow or incomplete. They may even react to the point of subverting the change. Certainly the results will not be as envisioned and measures of success, if any, will not achieve planned levels.

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This presentation reviews the human process of change — with all it’s positive and negative emotions — and provides a change management methodology to help organizations manage the outcome of change. A sample workshop is provided at the end to get participants involved in creating strategies for effective change management in their own organizations.

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It seems working in change management has probably never been so important or so complex. To help managers navigate, this report presents models and methods derived from the collective wisdom and experience of working group members and survey participants. It is hoped the knowledge gleaned from this research will help organizations know more about what they need to make change management work.

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It seems working in change management has probably never been so important or so complex. To help managers navigate, this report presents models and methods derived from the collective wisdom and experience of working group members and survey participants. It is hoped the knowledge gleaned from this research will help organizations know more about what they need to make change management work.

Click Here to Download